Before you begin
Use the Desk address supplied by the business you are contacting. Keep your email address accessible: it is used to verify access to your requests.
Submit the request
- Choose Open a Case or Open a Support Case.
- Select the country and business team relevant to your question.
- Explain the outcome you need. Include useful reference numbers and the steps that led to the issue.
- Add only the supporting documents the team needs. Never send passwords, private keys or full card information.
- Follow the form's submission and email-verification instructions. Keep the request reference or tracking link privately.
Continue the conversation
Return through Find a Case or the customer portal. Use the same email address and complete the verification method shown. Reply within the existing request so its messages and documents stay together.
If you cannot find a request, first check that you are using the right business's Desk and the original email address. Contact that business rather than opening several duplicate cases.