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Installation, configuration and everyday use of Desk. Choose a section or search the published guides.

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13 guides

Download the free release, understand account access and plan a small first test.

Prepare PHP, a dedicated database, HTTPS and private application paths.

Use File Manager to unlock setup and choose your own local owner.

Create local users and check the access each role actually receives.

Make the correct country, business and service appear in support and quotation forms.

Set sender credentials, send a real test and review email logs.

Choose the right team, explain the issue and continue the same conversation.

Give the team enough detail to scope the work and prepare an itemised proposal.

Use the verified-email customer portal without sharing private tracking links.

Create a vacancy, test the public form and manage candidates in the recruitment workspace.

Keep the database, keys, private files and uploaded assets together.

Review the release, take a complete backup and test the supported update path.

Find the right check without resetting an existing installation.

Tell us the product version and what you are trying to do. Keep passwords and private keys out of your message.