Structured support requests
Let customers choose the appropriate country and business team, explain what they need and keep follow-up messages with their request.
Software by Emaila Orbit
A free, open-source service desk for customer enquiries, support requests and structured quotations.
Better conversations. Clearer next steps.
Support starts with a question. Desk gives that question a home, so your customer can return to the same request instead of starting again. Bring enquiries, documents, quotations and applications into a clear customer journey.
One front door for your customers
Quotations with context
Collect a useful brief, discuss requirements and present an itemised proposal in the same conversation.
A customer portal
Customers return with their verified email and the supported password or one-time-code flow. They can find their existing requests without starting a new case.
Jobs and applications
Publish opportunities and give applicants a structured route to apply and follow their application.
Built around real service journeys
Business support
Collect the initial question, continue the conversation and keep documents with the work they explain.
Sales enquiries
Turn a broad request into an agreed scope before the customer commits to the next step.
Customer continuity
Offer a consistent place to return when an enquiry needs another reply or a supporting document.
Questions about Desk
Is Desk free?
Yes. Desk is the free, open-source product in the Emaila Orbit catalogue. No commercial activation licence is required. Hosting and any external email services remain your responsibility.
Can I use my Orbit password in a Desk installation?
An independently installed product owns its own customer and staff access. An Orbit purchase or account does not grant access to your installation or customer records.
Where can I download the source?
The verified source release and its licence file will be linked here when available. We do not offer an unverified archive or represent another installation as your download.
Can customers find an earlier request?
The Find a Case and verified-email portal journeys let customers locate and continue existing requests using the available verification method.
Make it easier to ask for help
Explore the request journey, read the getting-started guides or talk to us about using Desk for your business.
Product screenshots
Prices and licence terms
Product pricing.
Base prices are in USD. Review available ordering and download options below.
Desk
A free, open-source service desk for customer enquiries, support requests and structured quotations.
Free and open-source
Free and open-source
- Free
- USD 0.00
- Free to use.
- Free and open source.
Licence terms
- Source and software licence details will be available with the release.
- No download is published until the original release is verified.
Online checkout and licence activation are being prepared. Contact us about availability.
Product resources
Requirements
- Deployment
- Self-hosted release requirements will accompany the verified source package.
- Customer access
- A modern web browser and the email-verification method enabled by the installation.