Sign in to the correct Desk
Open the address provided by the business and choose Sign In or Find My Request. Use the email address originally supplied with your case, quotation or application.
Complete the password or one-time email verification flow offered by that installation. A code or tracking link is a credential: do not forward it to another person or paste it into a public discussion.
If an email does not arrive
Check spam or junk folders and confirm the email address. Follow the resend limits shown on the page. If the address is no longer available, ask the business about its identity-verification process; creating another account does not automatically transfer the old requests.
Keep your access private
Sign out on shared devices. Open request links only on a trusted device. Support staff should never ask you to publish your password, verification code or private tracking link in the community.