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Troubleshooting

Documentation

Installation, configuration and everyday use of Floaty – Floating Chat & Contact Buttons. Choose a section or search the published guides.

Platform
WordPress plugin (PHP)
WordPress
5.8 or newer, as declared by the plugin
PHP
7.4 or newer, as declared by the plugin
JavaScript
Vanilla JavaScript front end
Technology
CSS

Troubleshooting

Diagnose common problems and find support.

2 guides
Troubleshooting

Fix missing or misplaced contact buttons

Work through channel, display, schedule, theme and cache checks in order.

Read guide Troubleshooting

Fix wrong destinations and missing click counts

Separate contact-app behaviour from plugin links and local analytics.

Read guide

Need help with Floaty – Floating Chat & Contact Buttons?

Tell us the product version and what you are trying to do. Keep passwords and private keys out of your message.

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